Utility Warehouse have a helpful FAQ page on their website, centered on helping customers find the right help they need.
You can also fill in this form, with any questions you may have and should receive a prompt reply.
For calls ring the customer service team on 0333 777 0777 or alternatively. Alternatively, if you don’t have a UW mobile or landline you can use the freephone number 0800 977 5777.
Below you can find the opening hours of Utility Warehouse:
Normal opening hours
Customer services:
Monday – Friday: 8.30am – 5.30pm
Saturday: 9am – 4.30pm
Bank Holidays: 10am – 4pm
Technical support:
Monday – Friday: 8am – 7.45pm
Saturday: 9am – 4.30pm
Bank Holidays: 10am – 4pm
Partner Services:
Monday – Friday: 9am – 5.30pm
Saturday 10am – 1pm
Bank Holidays: closed
Financial Services (Cashback Card and Insurance):
Monday – Friday: 8am – 7.45pm
Saturday: 9am – 4.30pm
Bank Holidays: 10am – 4pm
Prepayment Technical Issues:
For technical problems applying top-ups or other technical issues with your meter, during our opening hours please call 0333 003 5644.
Monday – Friday: 8.30am – 8pm
Saturday: 9am – 4.30pm
Bank Holidays: 10am – 4pm
For emergency prepayment issues outside our opening hours, please call 0333 220 0233.
Comments
Hi I’m looking for a quote to join your energy for gas and electric 4 bed room house also average to high user
Pne stoped working honed UW spoke to nice young man (everyone is young at my age). Helpful and peasant referred my issue to Open Reach
Hi Rod,
I hope you’re well,
I’m so happy that you received great customer service from Utility Warehouse. Thank you for leaving such a lovely comment.
Take care & best wishes
Toni, Energy Advice Helpline