---
title: How to contact Utility Warehouse
description: "Utility Warehouse have a helpful FAQ page on their website, centered on helping customers find the right help they need. [You can also fill in this form](https://uw.co.uk/help/contact-us), with any questions you may have and should receive a prompt reply. For…"
url: "https://energyadvicehelpline.org/support-centre/contacting-utility-warehouse/"
updated: "2025-12-09"
category: Energy Supplier Contact Options
---

# How to contact Utility Warehouse

Utility Warehouse have a helpful FAQ page on their website, centered on helping customers find the right help they need.

[You can also fill in this form](https://uw.co.uk/help/contact-us), with any questions you may have and should receive a prompt reply.

For calls ring the customer service team on **[0333 777 0777](tel:03337770777)** or alternatively. Alternatively, if you don't have a UW mobile or landline you can use the freephone number **[0800 977 5777](tel:08009775777)**.

Below you can find the opening hours of Utility Warehouse:

**Normal opening hours**

**Customer services:**
Monday - Friday: 8.30am - 5.30pm
Saturday: 9am - 4.30pm
Bank Holidays: 10am - 4pm

**Technical support:**
Monday - Friday: 8am - 7.45pm
Saturday: 9am - 4.30pm
Bank Holidays: 10am - 4pm

**Partner Services:**
Monday - Friday: 9am - 5.30pm
Saturday 10am - 1pm
Bank Holidays: closed

**Financial Services (Cashback Card and Insurance):**
Monday - Friday: 8am - 7.45pm
Saturday: 9am - 4.30pm
Bank Holidays: 10am - 4pm

**Prepayment Technical Issues:**
For technical problems applying top-ups or other technical issues with your meter, during our opening hours please call **0333 003 5644**.
Monday - Friday: 8.30am - 8pm
Saturday: 9am - 4.30pm
Bank Holidays: 10am - 4pm

For emergency prepayment issues outside our opening hours, please call **[0333 220 0233](tel:08009775777)**.