Priority Services Register #
The UK Energy Company Priority Services Register (PSR) is a free support service provided by energy suppliers and network operators to customers in vulnerable situations. Here’s a brief overview:
Eligibility: #
- Elderly, disabled, or chronically ill customers.
- Customers with a visual or hearing impairment.
- Households with young children (under five years old).
- Individuals with temporary medical conditions or those recovering from hospital treatment.
- Individuals who require additional support during power cuts or other emergencies.
Service Provided: #
- Advance notice of planned power cuts.
- Priority support in an emergency, including faster reconnection during power outages.
- Bills and other information in accessible formats (e.g., large print or braille).
- A password scheme to confirm the identity of energy company representatives.
- Nominee scheme where a trusted person can be appointed to manage the energy account.
- Priority for safety checks and upgrades.
How to Register: #
Follow our direct links below to a number of main energy company Priority Service web pages:
- British Gas
- Ecotricity
- EDF
- EON
- Octopus Energy
- Outfox the Market
- OVO Energy
- Scottish Power
- SO Energy
- Utilita Energy
- Utility Warehouse
Please note – your energy company may ask for details about your specific needs to provide the appropriate support.
Cost: #
- The PSR is a free service provided by energy companies and network operators.
The PSR aims to ensure that vulnerable customers receive the necessary assistance to manage their energy needs safely and effectively.
