Do You Have Questions?

Here are responses to frequently asked questions regarding energy and any grants available. 

Whether you’re looking to reduce your carbon footprint, cut down on utility bills, or make your home more environmentally friendly, this set of Frequently Asked Questions (FAQs) will guide you through the realms of energy saving, grants, and improving energy efficiency.

Frequently Asked Questions

How can we help you?

  • What is Big Energy Saving Week?

    Big Energy Saving Week is an annual campaign dedicated to promoting energy efficiency and helping people cut down on their energy costs. Buring the week Energy Advice Helpline will offer various resources to educate the public on simple measures like adopting eco-friendly habits.

    The campaign emphasises on saving money and contributing to environmental sustainability, encouraging communities to become more energy-conscious. 

  • Why is Big Energy Saving Week important?

    Big Energy Saving Week is important because it empowers individuals and households to adopt energy-efficient practices, ultimately leading to significant cost savings on energy bills.

    Environmental Impact: By promoting energy conservation, the campaign contributes to a reduction in carbon emissions and helps address environmental concerns associated with excessive energy consumption.

    Public Awareness: The week serves as a platform to raise awareness about the importance of energy efficiency, ensuring that more people understand the impact of their energy choices on both their finances and the planet.

    Sustainability: Encouraging sustainable practices during Big Energy Saving Week promotes a long-term shift towards a more environmentally conscious and sustainable way of living

    Community Engagement: The campaign fosters community engagement through workshops and events, creating a collective effort to address energy-related challenges and encouraging a sense of shared responsibility for a greener future. 

  • Why is it important to place the thermostat in the right location?

     It may go without saying, but the area of your home in which you keep your thermostat may have an impact on the amount of money you are spending to heat your home.  

    Your thermostat should be installed centrally in a room that has good air circulation. It should also be placed between 52 and 60 inches from the ground which allows the low ascending air and high rising air to create an accurate readout. Some places to consider when installing are rooms that are often used throughout the day, the first floor and somewhere central in your home.  

    Do not place your thermostat where drafts are present or in direct sunlight which can impact its reading. Keep away from products that generate heat like lamps, lights, televisions, and above radiators. Your thermostat will mistake these for heat that has been generated for your home.  

    You may consider a wireless smart thermostat which can be easily moved around home to find the perfect location.   

  • What is the correct pressure for a boiler?

    Your boiler pressure is the most important factor in the operation of your boiler system. It circulates the heated water around your home and if not set at the correct
    bar can cause your system to stop working.

    The general pressure limit for most boilers in set at a level of 1 to 2 bars. Your boiler's built-in pressure gauge will usually show the pressure level of your boiler and can normally be found at the front. Your gauge needle will sit in between 1 and 2 and depending on your model sometimes on a green area.  

    If the pressure gets too high your gauge needle will be over 2 and sometimes within a red area, meaning you will have to bleed one of your radiators to release unneeded pressure in your heating system.  

  • Why is it important to prevent your pipes from freezing?

    Water freezes as it expands. If this happens inside your water pipes, it can cause them to crack or burst causing serious flooding. This often leads to long-term, and in some cases, irreparable damage to walls, floors and personal belongings.  

    Once damaged, pipes can also be expensive to repair. This can cost up to as much as £7,500, so, it makes sense to protect them as much as possible before any wintry weather sets in.   

    Insulating pipes and water tanks is the best way to stop any of this from happening. A tradesperson could do this for you, but you can also buy inexpensive pipe lagging and water jackets from most DIY shops and ‘do it yourself’ if you wish. Just make sure to take the measurements of your pipes and tanks with you as they can vary in size.  

  • Is it expensive to operate a heat pump?

    The costs of running heat pumps can fluctuate throughout the year as they rise and fall in line with current electricity prices. Costs also depend on the size of the pump and the area of room that they need to heat - larger pumps and rooms use more electricity.   

    Although they operate using electricity, heat pumps create more heat than the energy they consume and are estimated to be four times cheaper to run than other electric-based heating systems.  

    As with all heating systems, heat pumps may cost more to run in winter because when temperatures drop, they need to work harder for longer periods.  

    Environmentally friendly heat pumps are currently estimated to cost around £50 more a year to run than an environmentally unfriendly gas boiler. However, these running costs have already fallen over the last few years and are expected to continue to do so, making them soon to be as good for your pocket as they are for the planet.   

  • How can I track and monitor my energy usage at home?

    To track and monitor your energy usage at home, start by investing in a smart energy monitoring system. These systems often come with sensors that can be installed on your electrical panel to measure and analyze your energy consumption in real-time.

    Some popular options include smart home energy monitors like smart thermostats, which provide insights into heating and cooling energy usage. Additionally, consider using smart plugs or outlets to monitor specific appliances and devices. Many of these devices can be connected to smartphone apps, allowing you to view your energy usage patterns and identify areas where you can save energy.

    Ensure proper insulation, switch to energy-efficient appliances and light bulbs, and turn off devices when not in use. Regularly reviewing your energy usage data and making adjustments based on the insights gained will empower you to make informed decisions that contribute to both energy savings and a more sustainable lifestyle. 

  • Is it worth investing in renewable energy source for my home?

    Investing in renewable energy sources for your home can be worth it for both financial and environmental reasons. While the upfront costs of installing solar panels, heat pumps, or other renewable energy systems can be significant, the long-term savings on energy bills and potential government incentives may offset the initial expenses.

    Adopting renewable energy at home contributes to a cleaner environment by reducing carbon emissions and dependence on non-renewable resources. As the world increasingly focuses on sustainability, investing in renewable energy aligns with global efforts to combat climate change.

    Beyond the financial benefits, choosing renewable energy sources for your home reflects a commitment to a greener and more sustainable lifestyle, which can be rewarding both personally and for the planet. 

  • How can I find out about energy-saving initiatives in my area?

    To stay updated on energy-saving initiatives in your area, consider visiting our website, Energy Advice Helpline. We provide valuable information on local programs, and incentives aimed at helping you reduce energy consumption and save on energy bills. Our platform serves as a centralised resource to guide you through various energy-efficient practices.

  • What types of homes qualify for energy grants?

    Energy grants are often available for various types of homes, and eligibility criteria can vary depending on the specific program.

    Typically, government and utility-sponsored energy grants prioritise homes that could benefit the most from energy efficiency improvements. Older homes with outdated insulation, single-glazed windows, or inefficient heating systems are often targeted, as upgrading these elements can lead to significant energy savings.

    Additionally, low-income households may qualify for specific grants, such as those under the ECO4 (Energy Company Obligation) or similar schemes, to help them make essential improvements that enhance energy efficiency.

    To determine if your home qualifies for energy grants, complete our eligibility checker. 

ECO4 Scheme

The ECO4 Scheme started in April 2022 and is a whole home improvement package available across the UK.

Family looking at energy bills

Boiler Upgrade Scheme

The Boiler Upgrade Scheme is available to help towards the cost of replacing fossil fuel systems with clean energy alternatives.

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