---
title: Receiving Extra Support From Your Energy Supplier
description: "# Priority Services Register The UK Energy Company Priority Services Register (PSR) is a free support service provided by energy suppliers and network operators to customers in vulnerable situations. Here’s a brief overview: ### Eligibility: - Elderly, disabled, or chronically…"
url: "https://energyadvicehelpline.org/support-centre/receiving-extra-support-from-your-energy-supplier/"
updated: "2025-12-22"
category: Energy Supplier Contact Options
---

# Receiving Extra Support From Your Energy Supplier

# Priority Services Register

The UK Energy Company Priority Services Register (PSR) is a free support service provided by energy suppliers and network operators to customers in vulnerable situations. Here’s a brief overview:

### Eligibility:

- Elderly, disabled, or chronically ill customers.
- Customers with a visual or hearing impairment.
- Households with young children (under five years old).
- Individuals with temporary medical conditions or those recovering from hospital treatment.
- Individuals who require additional support during power cuts or other emergencies.

### Service Provided:

- Advance notice of planned power cuts.
- Priority support in an emergency, including faster reconnection during power outages.
- Bills and other information in accessible formats (e.g., large print or braille).
- A password scheme to confirm the identity of energy company representatives.
- Nominee scheme where a trusted person can be appointed to manage the energy account.
- Priority for safety checks and upgrades.

### How to Register:

Follow our direct links below to a number of main energy company Priority Service web pages:

- [British G](https://www.britishgas.co.uk/priority-service-register)[as](https://www.britishgas.co.uk/priority-service-register)
- [Ecotricity](https://www.ecotricity.co.uk/forms/priority-services)
- [EDF](https://www.edfenergy.com/help-support/PSR)
- [EON](https://www.eonnext.com/policies/extra-help)
- [Octopus Energy](https://www.eonnext.com/policies/extra-help)
- [Outfox the Market](https://help.outfoxthemarket.co.uk/hc/en-gb/articles/8812728649244-What-is-the-Priority-Services-Register)
- [OVO Energy](https://www.ovoenergy.com/help/article/priority-services-register)
- [Scottish Power](https://www.scottishpower.co.uk/support-centre/priority-service-register)
- [SO Energy](https://help.so.energy/support/solutions/articles/7000023268-priority-services-register-psr-)
- [Utilita Energy](https://utilita.co.uk/help/priority-services-register)
- [Utility Wa](https://help.uw.co.uk/article/extra_help/extra_help/priority-services-register)[rehouse](https://help.uw.co.uk/article/extra_help/extra_help/priority-services-register)

**Please note - your energy company may ask for details about your specific needs to provide the appropriate support.**

### Cost:

- The PSR is a free service provided by energy companies and network operators.

**The PSR aims to ensure that vulnerable customers receive the necessary assistance to manage their energy needs safely and effectively.**

## **Further Reading:** [Heating Support For People with Autism - Energy Advice Helpline](https://energyadvicehelpline.org/heating-support-for-families-with-autism/)